Return & Refund Policy

Last updated: February 25, 2026

At WhataRead, each book is personalized and made to order. Because of this, return and refund eligibility is different from non-personalized products.

1. Personalized products and change-of-mind returns

Personalized books are generally non-returnable and non-refundable for change-of-mind reasons, including:

• Ordering the wrong version
• Typing errors submitted at checkout
• No longer wanting the item after production begins

This is because personalized products are made specifically for one customer and cannot be resold.

2. When you are eligible for a replacement or refund

You are eligible for support if your order has a verified issue caused by us or during delivery, including:

• Printing defect or production error
• Book damaged in transit
• Missing or blank pages
• Wrong item received
• Order confirmed as lost in transit

In most cases, we offer a free replacement first. If replacement is not possible or appropriate, we will issue a refund.

3. How to report an issue

Email us at hello@whataread.com with:

• Order number
• A short description of the issue
• Clear photos of the issue
• Photos of packaging (if shipping damage is involved)

Please contact us as soon as possible, ideally within 14 calendar days of delivery.

4. Orders that do not arrive

If your order appears delayed or tracking is not updating, contact us. If the order has not arrived within 40 calendar days from the order date, we will treat it as lost and provide either:

• A replacement, or
• A refund to your original payment method

5. Cancellations and order changes

If you need to change personalization details, shipping address, or request cancellation, contact us immediately at hello@whataread.com.

If the order has not entered production, we may be able to update or cancel it. Once production has started, changes or cancellations are usually not possible.

6. Refund method and timing

Approved refunds are issued to the original payment method used at checkout. After we process a refund, your bank or card provider may take several business days to post it.

7. Return shipping

For approved defect, damage, wrong-item, or lost-order cases, you will not be charged return shipping. Please do not send items back unless we ask you to do so.

8. Consumer rights

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection law.

9. Contact

For any return or refund request, contact: hello@whataread.com