Got questions?

You can usually tweak the delivery address from your account – just log in and make the update. If you're stuck logging in, we’ve got a few tips over here that might help. Now, if you need to ship your book to a whole different country, province, or state—or if your order's already moved into printing—best to reach out to our team of friendly wizards. They’ll help figure it out with you. If your order’s already on the way, though, we’re afraid we can’t change the address anymore. Once it’s shipped, it’s kind of out of our hands.

If you just placed your order and haven’t gotten a confirmation email yet, it might take a minute. You can check out this article > here

Logged into your account but not seeing your order? There’s a few things that could be going on — have a look at the troubleshooting tips > here

If your order's already on the way, you can usually find your estimated delivery date and any tracking info (if there is any) in your shipping confirmation email, or just by logging into your account.

And if by now it really should’ve arrived but still hasn’t, we’ve got info on what to do about late or possibly lost orders > here

If you’re looking for help, you’re in the right spot. We’ve got loads of helpful articles that probably already answer what you’re wondering about. Feel free to browse the popular questions or just type something into the search bar above to see what comes up.

Still stuck?
No worries – our Customer Support team (aka our real, human Angels) are here to help. No bots, no generic replies, just actual people who know the ins and outs of WhataRead.

You can drop us a line through the contact form or just shoot an email straight to hello@whataread.com. The more details you give – especially if it’s about your order – the better. Sometimes we can fix stuff before we even get back to you.

You’ll get an automatic email first, just so you know we got your message. Then one of our team will get back to you as soon as they can. We reply Monday to Saturday, usually within 12 to 24 hours. During super busy times (like holidays), it might take a little longer, just a heads up.

Worried we won’t reply before your book gets printed?
Don’t stress – if you reached out before your order got sent to print, we’ll make sure everything’s sorted the way you want it.

If tracking’s available for your order, you’ll find the tracking link right in the shipping confirmation email we send you. You can also log into your account on WhataRead and check the tracking info from your order page.

Now, if you picked Standard Shipping, just a heads up – tracking might not be offered in some countries. So if there’s nothing listed in that email, it probably means your shipping method doesn't include tracking, and we won’t have those details to share.

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Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.